Testimony of Workplace Discrimination, Harassment, and Criminal Conduct at Intact Insurance UK Limited

About This Website: This website serves as a testimony from former Intact Insurance employees who have experienced hatred, racism, sexism, religious discrimination, gender discrimination, disability discrimination, and gender-based assault in the workplace.

Company Background

Intact Insurance UK Limited (formerly Royal & Sun Alliance Insurance Limited)

Operated brands including More Than Insurance

Company Number: 00093792

View Companies House Record →

Named Individuals and Alleged Conduct

Ken Norgrove

Ken Norgrove

Chief Executive Officer
Alleged Responsibility:
  • Held ultimate responsibility for company culture and compliance
  • Made aware of ongoing unlawful conduct and allegedly failed to act
  • Potentially liable under vicarious liability and direct responsibility for criminal conspiracy and other offences
Ashley McGhee

Ashley McGhee

Manager
Alleged Conduct:
  • Lead conspirator in fabricating false disciplinary allegations and harassment
  • Actively participated in discriminatory practices and obstruction of justice
  • Engaged in harassment and conduct motivated by racial and religious hostility
Ann Owen

Ann Owen

Senior Manager
Alleged Conduct:
  • Made a clear religious hate crime remark targeting employee's faith
  • Oversaw teams that perpetuated harassment and discrimination
  • Engaged in conspiracy to harm employee professionally and personally
Audra Duncan

Audra Duncan

Senior HR
Alleged Conduct:
  • Present during hate crime remarks and failed to report or intervene
  • Contributed to hostile environment and ongoing harassment
  • Participated in obstructing justice by supporting unlawful conduct
Dermot Hillen

Dermot Hillen

Manager
Alleged Conduct:
  • Contributed to harassment, discrimination, and obstruction of justice
Leonie Soul Leonie Soul - Additional Photo

Leonie Soul

Technical Coach
Alleged Conduct:
  • Involved in planned ambush against employee with false allegations
  • Repeatedly made false claims about employee work quality and efforts
  • Participated in conspiracy and obstruction of justice
Stephen McClure

Stephen McClure

Manager
Status: Particulars to be disclosed
Margaret McAllister

Margaret McAllister

Senior Manager
Alleged Conduct:
  • Collaborated with Ashley McGhee to manage and approve false allegations
  • Participated in concealment of evidence and obstructing justice
  • Engaged in discriminatory and harassing conduct

Sandy Hillyard

HR Representative
Alleged Conduct:
  • Involved in discriminatory disciplinary procedures
  • Played a role in fabricating allegations and mishandling personal data
  • Possible involvement in criminal fraud, religious and racial hostility, and obstruction

Documented Incidents and Allegations

Workplace Bullying (2021)

Leonie Soul allegedly made a new starter cry. She was this employee's senior and this was witnessed by multiple staff members.

Exploitation of Bereavement

An employee at Intact lost their father and had to take time off work. Ashley McGhee and Ann Owen allegedly used this bereavement time to mistreat this employee, a woman of colour. They allegedly used the bereavement to justify paying this employee less than white male counterparts with less tenure and experience, and to justify not providing fair salary increases over a year later.

This abusive tactic allegedly caused the employee to have multiple mental breakdowns at work, which Ann Owen then attempted to use as grounds for termination.

Religious Discrimination

Leonie Soul allegedly often cited without prompt her ex-boyfriend's religion whilst calling him a devil.

Workplace Harassment and Racial Discrimination

Multiple incidents alleged including:

  • Leonie Soul shouting at employee in front of colleagues
  • Leonie Soul admitting to treating colleague of colour worse
  • Work avoidance allegations while passing work to team members
  • Manipulating statistics

Gender-Based Assault

Employee was allegedly assaulted by male staff member. Reported to Ashley McGhee who allegedly hid the facts and refused to cooperate with police investigations.

Inappropriate Personal Disclosures

Ashley McGhee allegedly inappropriately disclosed personal information to employee including unprompted disclosure of his partner cheating on him, during which he became out of breath from crying.

Discriminatory Treatment - Work Trips

Ashley McGhee allegedly offered all-expenses-paid work trips to white male staff members only, hiding this from people of colour and female staff members. This action was allegedly supported by Dermot Hillen, Margaret McAllister, Ann Owen, Audra Duncan, and Intact Insurance.

Mental Health Discrimination

Ann Owen allegedly showed disregard for employee mental health, including when employee felt suicidal. Ann Owen allegedly attempted to unlawfully fire this employee.

Alleged Criminal Conduct

Racially and Religiously Aggravated Harassment

(Crime and Disorder Act 1998 / Protection from Harassment Act 1997)

Disability Hate Crime

Criminal Fraud and Conspiracy to Commit Fraud

(Criminal Law Act 1977 & Fraud Act 2006)

Multiple managers allegedly coordinated to manufacture false data regarding "work avoidance" and "integrity breaches."

Conspiracy to Manufacture False Grounds for Dismissal

Several senior employees at RSA, including Ashley McGhee, Margaret McAllister, Leonie Soul, Dermot Hillen, and Sandy Hillyard, allegedly coordinated actions to falsely accuse an employee of serious misconduct to remove them from the company.

Alleged false accusations:

Alleged methods:

Alleged intent:

Investigation outcome: An internal RSA investigation conducted by John Bush ultimately found that the employee had not committed any misconduct and cleared them of all allegations. However, by this point, significant damage had allegedly already been done.

Discriminatory Removal of Work Access

Employee allegedly had work access removed during disciplinary process with the intention of preventing them from defending against wrongful accusations.

The "Live Chat Ambush"

Alleged fabrication of misconduct, malicious accusations, and discriminatory targeting by Leonie Soul and Margaret McAllister.

Continued Harassment During Sickness

Alleged failure to uphold reasonable adjustments (Disability Hate Crimes).

Legal Action Status

Ongoing Litigation

Intact is allegedly attempting to settle lawsuits. One of their officers has had a county court judgement found against them.